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Privacy Policy

Collection of Information – Aiaiai Australia (Cherubin Trading) only collects the information needed to conduct our business. We may use your details to contact you regarding your order for reasons such as, but not limited to, failed credit card transactions, incomplete order information and stock availability. You will only receive special offers/promotions via email if you choose to sign up for our newsletter, which you can opt out of at any time. We do not sell your details to anyone.

Disclosure – For the purpose of processing your order, we may disclose your details to: Our payment gateway service provider and postage/courier companies. We may disclose your details where required by law to government or regulatory authorities.

Access – You have the right to access any of your personal details kept by Aiaiai Australia (Cherubin Trading). You will be required to put this request in writing. If you would like any further information about our privacy policy, please contact us.

Orders

Orders can be placed on the website and are not binding until Aiaiai Australia (Cherubin Trading) has confirmed the order by issuing an order confirmation. Once an order is placed a preliminary confirmation will be sent via email.

When you place an order, all data is encoded to and from the web site by SSL.

Cancelling your order

After you have clicked “Confirm Order,” your order begins to process and you cannot make any online changes to it. If you wish to cancel your order prior to shipment please contact us at service@aiaiai.com.au.

Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or cancelled. When contacting, please include your order number and contact details to make it easier for us to locate your order on the system.

Currency, GST

Aiaiai Australia (Cherubin Trading) is an Australian company. All prices are in Australian dollars and include a 10% goods and service tax (GST).

Payment

Online payments are made via Paypal which offers the latest in secure technology and fraud protection.

If you are not comfortable purchasing online we also offer a number of other convenient payment options including, direct deposit, personal cheques and Cash on pick up.

Please note that some payment methods, such as Direct Bank Deposit and Cheque, are not necessarily instant transactions and items purchased using these methods will not be sent until the funds have been cleared. If you require your order sent immediately, we recommend credit card transactions.